Careers at EXFM

EXFM is an international financial service helping customers exchange currencies, make cross-border transfers, and pay for major purchases, including real estate. Our customers value more than competitive exchange rates: they need every step of a financial transaction to feel clear, secure, and predictable.

We are looking for someone to take ownership of our WOW-level customer experience: understand how people actually use EXFM and identify changes that make the service easier, more reassuring, and worth coming back to and recommending.

This is not a customer support agent role. You will see the service through the customer's eyes, uncover systemic issues, and translate your findings into practical improvements to the product, communication, and business performance.

• Study the full customer journey, from first contact and quotation through transaction execution, receipt of funds, and repeat use.
• Review customer conversations, support requests, feedback, reviews, and the reasons people delay or abandon transactions.
• Identify friction points: where customers wait, ask the same question twice, lose confidence, or do not know what happens next.
• Work with the relevant teams to improve service flows, instructions, notifications, and interfaces.
• Develop clear communication standards and guidance for managers without turning customer service into rigid, scripted interactions.
• Measure improvements through completed-transaction conversion, repeat business, customer satisfaction, and fewer service issues.
• Identify appropriate opportunities to increase customer lifetime value through excellent service rather than aggressive upselling.
• Regularly present prioritized problems, recommended changes, and measurable results after implementation.

• Experience improving customer experience (CX), service quality, customer operations, or product processes.
• Ability to map a customer journey and diagnose the underlying causes of problems instead of reviewing interactions in isolation.
• Analytical judgment: distinguish one-off negative feedback from recurring, systemic issues.
• Ability to turn observations into actionable tasks for operations, product, or marketing teams.
• Understanding of how trust and convenience affect conversion, retention, and repeat purchases.
• Excellent written Russian, attention to detail, and an ability to explain complex subjects clearly.
• Self-direction and a habit of following improvements through to measurable outcomes.

• Experience in fintech, payments, banking, travel, or other high-trust services where errors have serious consequences.
• Experience interviewing customers, using CSAT/NPS/CES, or running qualitative research.
• Experience improving CRM processes, knowledge bases, customer communications, or sales funnels.
• Confidence working with conversion and repeat-transaction data.

• Employment: Part-time.
• Work format: Remote.
• Compensation: Negotiable, based on experience and expected scope of work.
• An opportunity to improve the complete customer experience, not just support interactions.
• Performance measured by implemented improvements and their impact on customers and the business.
• Apply: Telegram @exfmpro. Please briefly describe a customer-journey improvement you personally implemented.

EXFM supports international financial transactions, from currency exchange and cross-border transfers to real estate payments. High-value transactions call for personal attention, transparent terms, and accurate coordination between everyone involved.

We are looking for a High-Value Transactions Manager to oversee these deals from the first discussion of terms through successful settlement. This role suits someone who can deliver exceptional service, stay on top of many moving parts, and communicate calmly and confidently when the stakes are high.

• Provide dedicated support to customers making large international currency-exchange and payment transactions, including property-related settlements.
• Understand each customer's needs and agree on the exchange rate, amount, timing, and payment and payout methods within the service's applicable terms.
• Explain transaction stages, required documents, and the process before the transaction begins.
• Coordinate communication between customers, partners, and internal operations and finance teams.
• Monitor adherence to agreed terms, accuracy of information, and timely status updates.
• Resolve nonstandard situations promptly and escalate compliance checks or restrictions to the responsible specialists.
• Build relationships with returning customers, understand their future needs, and maintain a consistently high standard of personal service.
• Maintain accurate transaction records, key details, and agreed terms in company systems.

• Experience managing high-value customer transactions, financial operations, or complex service sales with significant responsibility.
• Confident and discreet communication with high-net-worth customers and corporate clients.
• Strong numerical accuracy and comfort working with amounts, currencies, settlement terms, and complex transaction details.
• Ability to coordinate multiple parties and take ownership of a transaction through completion.
• Skill in explaining complicated financial procedures in simple, clear language.
• Excellent execution discipline and a calm, constructive response when terms or circumstances change.
• Excellent spoken and written Russian.

• Experience in private banking, cross-border transfers, currency exchange, brokerage services, or real estate transaction support.
• Familiarity with financial settlements in Thailand.
• Experience serving VIP/HNWI customers or large corporate accounts.
• English skills for communicating with international partners.
• Basic understanding of AML/KYC procedures and supporting-document requirements.

• Employment: Full-time.
• Work format: Remote.
• Compensation: Negotiable + KPI-based bonus.
• Work with international financial transactions and customers who place a premium on reliability and excellent service.
• Performance measured by transaction management quality, adherence to agreed terms, successful completion, and repeat business.
• Apply: Telegram @exfmpro. Feel free to briefly describe a complex or high-value transaction you have managed.

EXFM handles international currency-exchange and payment transactions. To keep every deal moving accurately and on time, incoming funds must be monitored, matched to the correct requests, and confirmed to everyone involved.

We are looking for a Pay-in Manager to own the incoming-payment stage of each transaction, from the expected transfer to accurate receipt confirmation and handoff for further processing.

This is a financial operations role for someone who enjoys working with numbers, established procedures, and repeatable processes where every detail matters.

• Monitor incoming payments for active requests and promptly identify when funds arrive.
• Match amounts, currencies, payment details, references, and other attributes against the agreed transaction terms.
• Verify completeness of payment information and flag discrepancies before a transaction moves to the next stage.
• Keep transaction statuses up to date and correctly record confirmations in the CRM and other internal systems.
• Liaise with relationship managers, finance, and operations colleagues regarding receipts, delays, and clarifications.
• Assist customers during the payment stage when they need procedural guidance or additional information is required.
• Escalate unusual or suspicious cases to the responsible team members in accordance with internal procedures.
• Suggest operational improvements that reduce manual work, processing time, and errors.

• Experience in payment operations, financial back-office functions, banking operations, or another role requiring precise data reconciliation.
• Exceptional attention to amounts, payment details, and statuses; a disciplined approach to verification.
• Ability to follow procedures consistently and escalate exceptions without delay.
• Confident use of CRM systems, spreadsheets, and digital tools.
• Ability to manage multiple active requests while keeping accurate records.
• Understanding of the responsibility involved in handling financial and confidential information.
• Strong written Russian.

• Experience in fintech, payment platforms, foreign-exchange services, or cross-border transfers.
• Understanding of pay-in/pay-out processes and the payment transaction lifecycle.
• Experience reconciling bank receipts and investigating mismatches.
• Familiarity with basic AML/KYC principles and internal financial controls.
• English skills for reading payment instructions and discussing operational issues.

• Employment: Full-time.
• Work format: Remote.
• Compensation: Negotiable.
• A defined area of responsibility within the payment operations of an international fintech service.
• Key quality measures include reconciliation accuracy, timely status updates, no unsupported payment confirmations, and correct handoffs to the next stage.
• Apply: Telegram @exfmpro. Please mention any experience with payment operations or reconciliation.

EXFM helps people manage their money when traveling, relocating, or living abroad: exchanging currencies, making transfers, and handling international payments.

We want our social media channels to be more than a feed of advertisements. They should be a useful, entertaining, and recognizable source of content for travelers and people living in Southeast Asia.

We are looking for a Content Creator who enjoys making short videos, has a natural way of telling stories about local life, places, and services, and is ready to become one of the recognizable faces of EXFM on social media. We want someone with original ideas and a genuine on-camera presence, not simply someone reading a script from a teleprompter.

• Develop and produce short vertical videos for EXFM's Reels, TikTok, Shorts, and other social channels.
• Find useful and engaging topics for travelers and expats: everyday spending, shopping, places to visit, local habits, helpful services, and the realities of life in Thailand or Vietnam.
• Create concepts, story outlines, and compelling openings that make viewers want to watch, save, and share.
• Organize shoots independently, appear on camera, and deliver information in a clear, natural style.
• Capture supporting footage of locations, details, processes, atmosphere, and real-life situations.
• Edit videos or prepare footage for editing with clear recommendations on structure, subtitles, and pacing.
• Integrate EXFM naturally into helpful stories without intrusive advertising or questionable claims.
• Track audience response, including views, retention, saves, and engagement, then improve the formats that perform best.

• Hands-on experience making short-form social video, either for your own channels or for brands.
• Confidence on camera, natural speech, and an ability to explain subjects in an engaging, accessible way.
• Strong familiarity with Reels, TikTok, and Shorts formats, including pacing and storytelling structure.
• Ability to take an idea from concept through filming to publication-ready content.
• Strong Russian and an understanding of Russian-speaking travelers and people living abroad.
• Currently based in Thailand or Vietnam and able to film relevant local content.
• Accountability for quality, deadlines, and factual accuracy, especially when content involves money or financial services.

• Experience running a personal blog or producing ongoing branded content.
• Ability to edit videos, add subtitles, and adapt content to different platforms.
• In-depth local knowledge of daily life, destinations, and the interests of Russian-speaking audiences in Thailand or Vietnam.
• Skills in storytelling, interviewing, and documentary-style shooting.
• Experience creating content about travel, property, relocation, or personal finance.

• Employment: Part-time.
• Location: Thailand or Vietnam; the ability to produce locally relevant video content is essential.
• Compensation: Negotiable, depending on experience and collaboration format.
• Room to shape content formats and visual storytelling rather than just execute fixed briefs.
• Work on topics that are genuinely useful to travelers and people living abroad.
• Apply: Telegram @exfmpro. Please include examples of your videos and your current city.

EXFM is an international financial service operating in Thailand. We help individuals and businesses exchange currencies, transfer funds across borders, and handle international payments, including those related to real estate purchases.

We are building two B2B business lines. The first supports property payments: real estate agencies, brokers, and developers can refer buyers to EXFM to complete international settlements. The second is RUB payment acceptance for local businesses: merchants can accept payments from Russian customers through our payment infrastructure.

We are looking for an experienced Business Development Manager who already lives in Phuket, knows how to reach business owners directly, and can turn relationships into partnerships that generate real transaction volume. We need a self-driven dealmaker, not someone whose work ends after meetings, presentations, or responding to inbound requests.

1. Partnerships with real estate agencies and developers

• Bring Phuket real estate agencies, brokerage firms, and property developers into EXFM's partner network.
• Reach owners, agency directors, and developers' commercial decision-makers independently.
• Hold face-to-face meetings and present EXFM's international property payment solutions.
• Negotiate commercial terms, close partnership agreements, and guide new partners through their first completed transactions.
• Grow active relationships and build a consistent flow of property transactions and settlement volume.

2. RUB payment acceptance for local businesses

• Recruit Phuket businesses serving Russian customers, including hotels, travel companies, service providers, medical centers, restaurants, and other merchants.
• Meet owners and decision-makers directly to understand their payment-acceptance needs.
• Present EXFM's payment solutions, demonstrate the commercial value, and agree on onboarding terms.
• Take partners from the first conversation to their first successful transactions, then grow recurring payment volume.

3. B2B partnership development

• Own your B2B pipeline, prioritize promising segments, and identify high-value partners.
• Build lasting relationships through regular in-person meetings across Phuket.
• Assess partnership performance based on active transactions, settlement volume, and commercial contribution.
• Propose practical new partnership models that strengthen EXFM's position in the local business community.

• Already living in Phuket and available for regular face-to-face partner meetings. This is a mandatory requirement.
• At least four years of experience in business development, B2B sales, or strategic partnerships.
• Proven personal track record of acquiring major B2B partners and closing commercial deals.
• Ability to reach business owners, CEOs, and commercial leaders independently rather than relying on inbound leads.
• Strong negotiation skills and experience selling complex financial or service solutions.
• Understanding of partnership economics: transaction volume, fees, margins, and long-term customer value.
• Ability to build relationships beyond the signed agreement and generate actual transactions.
• English sufficient to conduct business negotiations independently.
• Strong ownership, initiative, and accountability for commercial outcomes.

• Background in fintech, international payments, merchant acquiring, or real estate.
• Existing professional relationships with Phuket real estate agencies, developers, and business owners.
• Experience building a partner network or launching a B2B line of business from scratch.
• Practical knowledge of the Thai property market and the local business environment.
• Experience working with both Russian-speaking and international customers.

• Employment: Full-time.
• Location: Phuket, Thailand. We consider candidates who already live on the island; remote-only work and future relocation plans are not suitable for this role.
• Compensation: $2,000–$3,000 fixed monthly salary + KPI-based bonus + percentage commission on deals.
• Two commercial business lines where you can build lasting partnerships and directly influence revenue.
• Autonomy in organizing negotiations, developing the network, and prioritizing B2B opportunities.
• Success measured by active partners, completed transactions, payment volume, and business contribution—not just meetings held.
• Apply: Telegram @exfmpro. Please share two or three partnerships you personally secured and their commercial outcomes.

EXFM is an international financial service offering currency exchange, cross-border transfers, and payment solutions. We are building a local partner network to make financial services more accessible to people traveling, relocating, or living abroad.

We are looking for a Business Development Manager to grow partnerships in Vietnam, specifically in Nha Trang and Da Nang. The role calls for someone who understands the local business environment, can identify mutual opportunities, and turns conversations into real customer referrals and transactions.

• Identify and recruit local companies serving tourists, expats, and Russian-speaking customers.
• Develop partnerships with travel services, real estate agencies, hotels, service businesses, and other promising local sectors.
• Meet business owners and managers, negotiate partnership terms, and present what EXFM offers.
• Introduce partners to relevant payment solutions and build new customer acquisition channels.
• Agree on commercial terms and drive partnerships toward their first actual referrals or transactions.
• Keep existing partners active, develop relationships, and increase volume through the partner channel.
• Find untapped local customer segments and propose practical ways to expand EXFM's presence.
• Track partnership performance and record results in the company's systems.

• Experience in B2B sales, business development, partnerships, or commercial client acquisition.
• Currently living in Nha Trang or Da Nang and familiar with the local business environment.
• Ability to independently identify prospective partners, arrange meetings, and negotiate.
• Ability to explain financial products in plain language and articulate the business value of a partnership.
• Focus on active partners, real customer referrals, and completed deals—not just contact volume.
• Independence, follow-through, and careful handling of business information.
• Strong communication skills in Russian.

• Existing business contacts among entrepreneurs in Nha Trang or Da Nang.
• Experience in fintech, currency exchange, payment solutions, tourism, or real estate.
• English or Vietnamese language skills for working with local businesses.
• Experience launching a partner network or a new business line in a local market.

• Employment: Part-time.
• Location: Nha Trang or Da Nang, Vietnam. The role involves local partnership development and direct communication with businesses.
• Compensation: VND 10,000,000–15,000,000 per month + KPI-based bonus.
• Opportunity to develop a strong network of local business relationships and contribute directly to EXFM's growth.
• Key performance measures: new active partners, customer referrals, completed transactions, and partner-channel volume.
• Apply: Telegram @exfmpro. Please include your current city and a brief summary of your local B2B experience.