Rufat Mamedov
Came to Thailand for 3 months — best rate I found, excellent service, Russian-speaking team, needed cash urgently and they delivered to my door. Thank you!
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Need to exchange Online USD for dong in Hanoi? Here's how it works with EXFM.
Online USD in Hanoi is easy to turn into dong for visitors who are in the capital briefly and don't want to open a local account: an ATM code gives cash without a card. If you're staying longer, a transfer to your own Vietnamese account covers both rent and daily spending.
What is Online USD
Online USD is dollar funds in electronic form, with no banknotes. Vietnam pays in dong, so the balance has to be converted. EXFM accepts Online USD and converts it to dong at a rate agreed in advance.
Two ways to receive your money in Hanoi
Choose one of two options for receiving your dong:
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Cash dong from an ATM, no card. Your manager sends a code and instructions, and you withdraw dong at a partner ATM — no bank card and no office visit needed. Before sending funds, tell your manager which ATM you'll be near and when.
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Transfer to your account in Vietnam. You send the details (account number, bank, full name) to your manager, who checks them against the sender's data. Transfers between Vietnamese banks are processed promptly, so the money is usually available soon after confirmation.
In practice, dong goes on: taxis and transfers from Noi Bai Airport; street food and coffee in the Old Quarter; museum tickets and trips north, toward Ha Long Bay.
Four checks before the transfer
- Confirm the details with your manager: an electronic transfer can't be reversed.
- Agree on the rate and the dong amount before sending.
- For a transfer to an account, prepare the account number, bank and full name — you must be the account holder.
- Other digital currencies are not accepted within EXFM's Vietnam service — only Online USD and rubles.
How to exchange money in Hanoi: step by step
- Open a chat with an EXFM manager.
- Tell the manager the amount in Online USD and your preferred way to receive it.
- Pass KYC by video if you're new to us.
- If you need an account, send its details; if an ATM, say where and when you'll be there.
- Send Online USD to the details you were given.
- Receive your dong and a confirmation from the manager.
Still have questions about exchanging money in Hanoi? An EXFM manager will answer in a messenger and help you choose how to receive your dong.
Contacts and ways to reach us
Send a message
Contact us — a personal manager will advise you and support you through every stage
Call and email
Service hours: 09:00–00:00 Thailand time (GMT+7)
- 05:00–20:00 Moscow (GMT+3)
- 06:00–21:00 Dubai (GMT+4)
FAQ
A cardless ATM and a transfer to a Vietnamese account. VietQR payment is available when you settle in rubles.
Yes. EXFM accepts Online USD and pays out Vietnamese dong — as cash from an ATM with a code, or by transfer to your Vietnamese account.
No, the reverse exchange isn't part of the service: there is one direction — from foreign currency into dong.
No. The manager sends a code and instructions, and a partner ATM dispenses the dong — no card required.
No, in the Vietnam direction EXFM accepts rubles and Online USD.
